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As 2018 begins, it's a great time to take an honest look at where your predictive and preventive maintenance routines failed as well as how they succeeded.

Predictive maintenance (PdM) and preventive maintenance (PM) are the gold standards of maintenance, and many public works teams are already adopting these programs. But what happens if your attempt fell short of expectations? What if you tried your best, and it’s just not giving you the results you want?

Minor to major changes in any department have the opportunity to create a positive impact throughout your community – but when they’re implemented incorrectly, or only half-heartedly, the opposite can occur. As your team gets started in the new year, it’s time to take an honest look at how your maintenance plans have failed as well as how they succeeded.

As with any change, there will be pains. At the same time, there are also some universal mistakes that we see in teams. But that doesn’t mean you should abandon all the work and time you’ve already invested – instead, look at these four common reasons a new maintenance initiative fails so you can modify your plan for success.

1. Low User Adoption

The technologies behind predictive maintenance – CMMS, condition monitoring systems, etc. – have become more powerful and reliable for teams. Whether they’re in the field, in the office or on the road, your technicians have the answers they need when they need them. But without strong user adoption, even the most high-tech system can fail. To fix this, take opportunities to train your teams on the new tools and programs and encourage them to speak their mind about what’s working and what isn’t. Creating a feedback system that involves the people who will use the tools every day will help them feel like their opinion matters, and it will also help you encourage adoption.

2. Poor Follow Through

For any new initiative, having leadership support from the start is crucial. When management doesn’t fully support new processes or tools, you can’t hope to create a successful plan.

At the same time, what if you started out with a new program but then lost steam? Getting a new tool is sometimes the easy part. Maintaining the motivation to stick to the new way of doing things, especially when the work is piling up, is tough. Which leads us to…

3. Forgetting the End Goal

You started out with the best intentions, but then your team lost its way. The key is to keep that initial momentum up with a clear focus on your goals. Getting a new system to excel is a matter of following through on initial excitement and guiding every step, from technical implementation to employee training to everyday operations, all with the right solutions in place.

Keeping Your Eye on the Prize

The right CMMS solution and its accompanying mobile app, particularly solutions designed for a simple and effective user experience, can be powerful tools that can help you begin to solve many of these pain points. Look for a solution that has:

  • User-Friendly Features – Is it easy to use? Does the interface make sense? If it’s a confusing tool, then it won’t get a high adoption rate no matter how powerful it is.
  • Reporting and Data – Having real-time data in your CMMS is a great step forward, and having reports generated directly from a central dashboard to give to stakeholders is even more powerful. Once everyone sees the positive results, it’ll be easier to keep momentum.
  • A Dedicated Client Support Team – One of the benefits of cloud-based (also known as software-as-a-service, or SaaS) solutions is that they have a dedicated team to support your goals and maintain the software. You don’t want a vendor that will simply sell you a product and leave you hanging, so be sure to look for a company that puts client support first and foremost.

To learn more about how to keep your team on track, contact us today!

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