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My district has 35 locations. At each site we have an approver. When a WO is approved by the site it routes to a general maintenance account where a dispatcher assigns the WO to a tech. I would like to bypass the dispatcher for some crafts and have the WO route directly to the tech, but only AFTER site approval.
Currently this requires route entries for every site, for every craft. This is time consuming to set up, but worse, every time a tech takes time off, I have to edit every site. And if an site approver takes time off I need to change every craft entry for that site.
IDEA FOR SOLUTION:
A new routing trigger, similar to "On Approval"
called "On Receipt". We could set On Receipt to our general maintenance account and do all the craft routing in one place, AFTER the site has approved it.
Your development team may find a more elegant solution to this problem, but I believe there is solid ROI in addressing it.
Thank You for your consideration and votes!