Skip to content

Community Ideas

1 Votes
Votes

(Submitted) Limit a Site Admin Ability to Assign IT Help Desk Tickets to Certain Work Queues or Site Personnel

Return to previous page

You have votes remaining
  • 2/17/2015
  • 1569 Views
  • Comments
  • Last Activity: 4 months ago

Company Response

Jed DeGroote
Jed DeGroote 3 years ago

Thanks for sharing your idea Tamara. We've found that many clients want Site Resources and Technicians to have the ability to escalate incidents to a Supervisor. That's the thought process behind the current setup.

We'll leave this open for voting and feedback from the Community.

Comments

Vote Locked
You have votes remaining
Votes -  Submitted

Limit a Site Admin Ability to Assign IT Help Desk Tickets to Certain Work Queues or Site Personnel

Tamara Hull
Tamara Hull 3 years ago

Company Response

Jed DeGroote
Jed DeGroote 3 years ago

Thanks for sharing your idea Tamara. We've found that many clients want Site Resources and Technicians to have the ability to escalate incidents to a Supervisor. That's the thought process behind the current setup.

We'll leave this open for voting and feedback from the Community.

Comments


Sign In to Participate
Or register to become a member
Back to top