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(Delivered) Option to Control If a Requester Survey is Active and Send After Status is Completed or Closed

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  • 4/24/2014
  • 2223 Views
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  • Last Activity: 3 months ago

Company Response

Jed DeGroote
Jed DeGroote 3 years ago

I'm very excited to let you know that an enhancement to add a custom link (to a 3rd party survey/tool) to a completed/closed email, is in the works. We're shooting for a Q4 2015 release to our Maintenance and IT Incident management solutions. The functionality would allow for you to set a percentage of work orders that you want the custom email with a survey link to go out to- you set the percentage - 0-100%.

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Votes -  Delivered

Option to Control If a Requester Survey is Active and Send After Status is Completed or Closed

Anna Ulibarri
Anna Ulibarri 4 years ago

Company Response

Jed DeGroote
Jed DeGroote 3 years ago

I'm very excited to let you know that an enhancement to add a custom link (to a 3rd party survey/tool) to a completed/closed email, is in the works. We're shooting for a Q4 2015 release to our Maintenance and IT Incident management solutions. The functionality would allow for you to set a percentage of work orders that you want the custom email with a survey link to go out to- you set the percentage - 0-100%.

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