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Community Ideas

  • At Dude Solutions we encourage client feedback and ideas regarding product features and enhancements.  We receive hundreds of ideas each quarter, and like many of the clients we serve, we operate within the paradigm of infinite possibilities and finite resources.  So we have to weigh the value proposition and scope of each request in relation to the product strategy and roadmap.

  • Ideas are collected through:
    • Support channels (phone/email/chat) with a Client Advisors
    • Account reviews with Client Success Managers
    • The Community Ideas page, where peers can submit ideas
    • Through live events such as webinars, road tours, and user conferences

  • Ideas are reviewed by leadership in Client Services, Sales, and Product Management.  If the Idea is in line with the product strategy, then a formal proposal is created.  Priority is given to proposals with the largest client impact and/or strongest value proposition.  Product Management evaluates the prioritized proposals and determines how they fit into the overall product strategy and roadmap.

  • It’s important to note that not every feature request will become a feature due to the business need. If the feature is something that benefits several clients and prospective clients, then the feature has a greater likelihood of being implemented. If it’s a very specific, unique use case, evaluation/consideration and potential development will likely take longer.

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