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— 1 Comment Allow Technicians to Reassign a Work Order to Another Technician After Completing Their Portion

In this line of work, you have several techs working on a work order. It would be nice for techs to have the capability to reassign a work order once they are done with their part. For an example an HVAC tech and and Electrican all may have to work on a …

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1
votes
— 0 Comments Add Field to Identify the Time of When Schedule Tasks or Event Setups Should Be Completed By

I would very much like to see a "Setup Completed by" time field. Setup begin is just that, when setup can begin and Event begin is that, when the event begins. But when must the setup be completed? 5 minutes before the event? 15? 30? an hour? For many …

  • Submitted
1
votes
— 1 Comment Quick Link to Email a IT Help Desk Ticket's Requester from the Home Page Assigned Incident Area

Provide a quick way to email requester from the incident home page instead of going into the ticket and creating a new message. With multiple incidents coming in, this would be a great tool to use to quickly email the requestor instead of having to go …

  • Submitted
1
votes
— 1 Comment Rephrase or Allow Customization of Email Opt-Out for Event Notifications and Updates

I feel like there needs to be a better way to word the option to opt-out of notifications that what is on the application process. We have so many people check the box to opt-out of notifications but what they don't understand is that we aren't going to …

  • Submitted
1
votes
— 0 Comments Reply Directly to a Help Desk Ticket or Work Order Email from the Message Center vs. URL

It would be great to be able to reply to messages from the message center right from your email account. This probably isn't possible but having technicians communicating through the message center is not the best way to communicate. We might as well …

  • Submitted
1
votes
— 3 Comments Add Option to Display Event Setup and Breakdown Time Fields in Community Use Portal

I'd like to see the community be able to add a set up & breakdown time to their requests. Currently they can make a reservation but it doesn't distinguish between when the event actually starts and end vs. when set up and breakdown are.

  • Submitted
1
votes
— 1 Comment Stricter Routing Behavior for Event Approvals When Scheduling Multiple Rooms with Multiple Approvers

The current routing behavior for obtaining approvals on "Setup Schedule Status Routes" seems to take the "looser approval path" when multiple rooms are included in a schedule AND the selected rooms have different routing rules. Consider the following …

  • Submitted
6
votes
— 1 Comment Email Notification Links Do Not Take Users to the Appropriate Sign-In Page If You Have SSO Enabled

When I get a: SchoolDude Message Center <message.center@smtp.schooldude.com> Message it brings me to a basic Sign In Page. Not the SSO sign in page. Not sure why, seems like the logical thing when you have SSO enabled.

  • Submitted
4
votes
— 1 Comment Send an Email Reminder to an Event Requester Before Their Event Reservation is Scheduled to Occur

We would like Schooldude to have the capability to send a reminder to a facilities requestor 7-10 days prior to the date of the reservation they requested.

  • Submitted
6
votes
— 1 Comment Event Details Should List All Schedule Details Including Services Requested

It would be great if the Event Details listed ALL the details pertaining to the event. The list should include details of any Technology requested, or if Food Service was ordered, or Audio/Visual is needed, etc.


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