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Community Ideas

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5
votes
— 0 Comments Add Screenshot Upload and Attachment Capability for Answers in the Knowledge Base Q&A

Please consider adding a way to add screenshots/images and/or attachments to the Knowledge Base section. I create a lot of articles for my Tech Facilitators so they can troubleshoot technology issues at the school level and it would be great if they …

  • Submitted
1
votes
— 0 Comments Modify Timing from Midnight to During Business Hours for When Journal Notes are Automatically Sent

When sending reminders through journal notes the end-user will receive the reminder to their phone sometime after midnight. This has been problematic for my district and has rendered the feature useless to us. My request is that the journal notes notify …

  • Submitted
6
votes
— 4 Comments Attach a Document or Certificate of Liability on an Organization for Events

It would be great if there was a way to attach a certificate of liability to an organization. It would allow all administration access to the information and, being able to update the insurance with an exact copy of the COL would definitely cut down on …

  • Submitted
1
votes
— 0 Comments Additional Email Notification Options for Administrators Who Are Also Technicians

We have several people in our office who are Admins on SD and need the admin access; however, they are also Technicians for specific tasks. For example, my back-up as a comptroller is also in charge of outsourcing pest control and vehicle maintenance and …

  • Submitted
1
votes
— 1 Comment Remove Dude Info on Email Notifications to Just Have Work Order Location and ID

Please have email notification to only include location & work order number. Remove School Dude on the notification, since the location & w.o.# let's us know it is a School Dude email. Thanks for considering this idea.

  • Submitted
2
votes
— 0 Comments Attachment Uploading Needed for Trip Documentation

I would like to have the ability to upload supporting documents to field trips in TripDirect. Many users want to attach multiple PO/Invoices, multiple budget codes, permission and special situation slips, and verification forms to trip requests, …

  • Submitted
1
votes
— 3 Comments Allow Requester to View and Download Attachments on Work Orders and IT Help Desk Tickets

Allow the requester to go back to a completed work order and download attachments. For Example, a user submits a work order stating that their notebook computer's batter is dead. The Technician assigned to the request can get a quote for the correct …


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