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— 2 Comments Customization Options for Help Desk Form Fields and Formatting

It would be really nice if we had some control over the new incident template. The text entry boxes are far too small, the things you have pre-decided are mandatory do not match what we want and the formatting is terrible. Give us a way to add/remove …

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— 1 Comment Keep Formatting on IT Help Desk Ticket Submissions as the Requester Submitted It

The incident description field should keep the formatting as the requester enters it. Ticket email looks like this: Jane Doe 123456 Bill Simms 123457 Hank Swarms 123458 Incident Description looks like this: Jane Doe 123456 Bill Simms 123457 Hank …


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