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Community Ideas

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1
votes
— 1 Comment Quick Link to Email a IT Help Desk Ticket's Requester from the Home Page Assigned Incident Area

Provide a quick way to email requester from the incident home page instead of going into the ticket and creating a new message. With multiple incidents coming in, this would be a great tool to use to quickly email the requestor instead of having to go …

  • Submitted
5
votes
— 1 Comment Show the "Search Now" Button at the Top of the Advanced Search Page When Choosing a Saved Action

On the Advance Search - Saved Incident Searches -- It would be so much more convent to have an additonal Search now button on the top of the page. I have created a lot of these very helpful searches but have to select and then scroll down to the bottom …

  • Submitted
2
votes
— 1 Comment Automatically Move Closed IT Help Desk Tickets Down on the Mobile App

Let said your are using School-dude on Smartphone Mobile App and you have 25 Incidents , well here come the problem even you close them , they remain in the same position, forcing you to scroll all the way between incident in order to look for open new …

  • Submitted
1
votes
— 1 Comment Keep Formatting on IT Help Desk Ticket Submissions as the Requester Submitted It

The incident description field should keep the formatting as the requester enters it. Ticket email looks like this: Jane Doe 123456 Bill Simms 123457 Hank Swarms 123458 Incident Description looks like this: Jane Doe 123456 Bill Simms 123457 Hank …

  • Submitted
2
votes
— 1 Comment Option to Archive IT Help Desk Tickets at the Start of a New Fiscal Year

The system should "archive" incidences at the start of every fiscal year. They can be included in Reports but excluded when you want to change Problem Types and make other administrative changes.

  • Submitted
26
votes
— 1 Comment Ability to add custom problem types

Why can't we make our own problem types? We could get much better reports for ROI with more specific problem types like iPad, Chromebook, etc. But even beyond that each district would have different needs so the ability to create custom problem types …

  • Submitted
5
votes
— 3 Comments In IT Direct-Problem Code-

Request to add-C.O.W.S(Computers on Wheels) or Computer Carts or Computer Charging Carts as a Problem type. We have 16 of those and they are being damaged all the time and repaired by us. We really need it to be a Problem Type with a Code...

  • Submitted
1
votes
— 1 Comment Audio Notification

It would be a great idea to have a audio notification for the program. I know i receive email notifications, but from my smartphone or tablet it would be nice to have that audio notification.


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