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2
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— 1 Comment Add Rich Text Format or Enable HTML for Major Fields in IT Help Desk Tickets

It would be nice to have HTML enabled in the incident description, journal notes, and action fields of ITDirect. This would enable IT to provide tips to other technicians and additional resources to our clients.

  • Submitted
5
votes
— 0 Comments WYSIWYG Editor

Have the ability to format text on areas where text is allowed. For example: in Trip Direct there is an area where custom text is allowed but it is very limited in formatting. Emphasizing certain text on a form will allow users to address areas of the …


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