Skip to content

Community Ideas

  • Submitted
1
votes
— 1 Comment Quick Link to Email a IT Help Desk Ticket's Requester from the Home Page Assigned Incident Area

Provide a quick way to email requester from the incident home page instead of going into the ticket and creating a new message. With multiple incidents coming in, this would be a great tool to use to quickly email the requestor instead of having to go …

  • Submitted
5
votes
— 2 Comments How Do I Perform Calculations Using a Variable of "Today" in Custom Queries for IT Help Desk Tickets

In the Schooldude Incident Query tool, we would like to be able to perform calculations based on the TODAY variable. For example (TODAY - 3) to show all tickets that match a criteria, for the past three days. Our organization has been tasked by …

  • Submitted
5
votes
— 1 Comment Show the "Search Now" Button at the Top of the Advanced Search Page When Choosing a Saved Action

On the Advance Search - Saved Incident Searches -- It would be so much more convent to have an additonal Search now button on the top of the page. I have created a lot of these very helpful searches but have to select and then scroll down to the bottom …

  • Submitted
2
votes
— 0 Comments Allow Multiple Assets on IT Help Desk Tickets

I noticed some time ago that only one ITAM asset may be tagged for any given incident within ITD. While this may be fine for most cases, there are also many cases where we must service systems comprised of multiple IT assets, such as a projector, SMART …

  • Submitted
2
votes
— 4 Comments Add Room as a Selectable Field for IT Help Desk Tickets vs. Freeform Area Field

I would like to suggest adding a room field in itdirect. I think it is counter-intuitive that there is no field to define what room an incident request is for. I know that "area" is a freeform field but that means everyone will enter the information …

  • Submitted
1
votes
— 2 Comments Customization Options for Help Desk Form Fields and Formatting

It would be really nice if we had some control over the new incident template. The text entry boxes are far too small, the things you have pre-decided are mandatory do not match what we want and the formatting is terrible. Give us a way to add/remove …

  • Submitted
1
votes
— 0 Comments Allow Requesters to Add Information to Open Help Desk Tickets

Incident: Allow users to edit the body of tickets, but only if it's still open. There is obviously an issue with a user having FULL edit rights to their own ticket, but there should be the ability to add information or edit the information sent while …

  • Submitted
6
votes
— 2 Comments Go Back to the Home Tab After Saving an IT Help Desk Ticket

After saving changes to an incident, make it go back to the Home tab, not a message screen that says changes have been saved.

  • Submitted
17
votes
— 1 Comment Clone or Duplicate Project Templates for Use in IT Help Desk Tickets

It would be great if Technicians had the ability to either duplicate individual incidents for repeating process, or even better, if they had the ability to use an existing project template.

  • Submitted
1
votes
— 0 Comments Button to Insert Time Stamp and User Name Into the Action Taken Field to Log Comments

When a resource enters what they did in the action field, it would nice to be able to click a button to populate the action field with the time stamp and user ID, then put the cursor at the end to allow the resource to type what they did. This way if …


votes
You have votes remaining
Comment Comments

Author:
Tags:
No ideas were found
votes -
You have votes remaining
No ideas were found
More Idea
Share idea

Sign In to Participate
Or register to become a member
Tags
No tags found
Back to top