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Community Ideas

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2
votes
— 0 Comments Remove Pager Field from User Profile

Who uses a pager anymore? Please remove pager option under user settings.

  • Submitted
21
votes
— 2 Comments Add Recurring Tasks or Routine Maintenance Scheduling for the IT Department

For routine maintenance items in IT, it would be very helpful to have that capability in IT Direct. Monthly, weekly, annually, etc.

  • Submitted
1
votes
— 0 Comments Reply Directly to a Help Desk Ticket or Work Order Email from the Message Center vs. URL

It would be great to be able to reply to messages from the message center right from your email account. This probably isn't possible but having technicians communicating through the message center is not the best way to communicate. We might as well …

  • Submitted
6
votes
— 2 Comments Go Back to the Home Tab After Saving an IT Help Desk Ticket

After saving changes to an incident, make it go back to the Home tab, not a message screen that says changes have been saved.


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