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— 0 Comments Add the Short Version of the IT Help Desk Ticket Form to Other User Roles

Add the Short Incident Form for Site Resource I and Technician I users to enable quick entry of incidents. Allow edit permissions for additional data in future.

  • Submitted
3
votes
— 0 Comments Display Primary Info from IT Asset Discovery onto a Help Desk Ticket

Since ITDirect Incident includes a link to the Inventory record in ITAM, it would be super helpful if it could pull some basic info from that record back into the incident such as Type, Model info, serial number, etc. especially if this could be part of …

  • Submitted
1
votes
— 0 Comments Add a Status to Indicate if an IT Asset Was Donated

In our district, we donate computers to student households that are unable to provide their own for the student. The current available statuses in ITAM include Active, Disposed, Recycled and Parted. I would like to see the addition of "Donated" as a …


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