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Community Ideas

  • Submitted
25
votes
— 2 Comments ITD Cancel/ Close School Dudes Request

I would love if the feature for a user/submitter from the My School site could cancel their request . Many teachers/users will put in a request only to find that the problem fixes itself or they solve the problem shortly after. They are now left with the …

  • Submitted
2
votes
— 0 Comments Singular Portal to Submit Maintenance or IT Work Requests With Approval Routes Between Modules

The goal is to create a "centralized approach" for end-users to submit requests for services that span Maintenance and IT, such as, but not limited to, hard-keys and programmed key-cards. The desire is to: perform multiple routes between …

  • Submitted
2
votes
— 0 Comments Option to Lock Fields in User Account Settings for Administrator-Only Editing

As administrator, I would like to see user account settings "locked" where only the administrator can make changes, such as required fields on the my account tab. as administrator of a previously used work order system all changes and adding new users, …

  • Submitted
13
votes
— 4 Comments Disable or Hide Problem Types to Prevent Usage in New IT Help Desk Tickets

It would be nice if it were possible to turn off/hide problem types that are no longer applicable in ITD. Ie. Floppy & Zip drives

  • Submitted
1
votes
— 0 Comments Add the Short Version of the IT Help Desk Ticket Form to Other User Roles

Add the Short Incident Form for Site Resource I and Technician I users to enable quick entry of incidents. Allow edit permissions for additional data in future.

  • Submitted
5
votes
— 0 Comments Quick Assign Page to Batch Dispatch Help Desk Tickets to Various Technicians

instead of viewing unassigned tickets one by one and assigning each ticket individually to a technician, there should be a way to view all unassigned tickets, and from there simply have a check box and a drop down menu of your techs. once you select the …

  • Submitted
1
votes
— 0 Comments Use a Do Not Reply Address in Email Notifications to Relieve Mail Servers and Avoid Bouncebacks

If an end user replies to a schooldude message or has an out of office reply set, messages are not accepted by the SchoolDude mail server smtp.schooldude.com. Outgoing mail servers re-try to send and users get undeliverable messages because they are …

  • Submitted
12
votes
— 4 Comments Mobile App QR Code Reader to Submit New and to See Existing Work Requests for Equipment and Assets

IT would be great to have a SchoolDude app that my technicians could go to a piece of equipment and scan a QR Code and then that QR Code and then it would pull up work orders for that piece of equipment. Some other areas where this would be helpful, …

  • Submitted
1
votes
— 0 Comments Show the "Run Query" Button at the Top of the Help Desk Queries Page

I would be great to have the run query button at the top of the screen for saved queries. I can't stand scrolling down to run a saved query. Again, website layout would fix this issue if the entire screen was filled.

  • Submitted
2
votes
— 1 Comment Add a New Product or Module for Managing Common Project Work Across Multiple Dude Applications

I tried to comment on an open idea, but my reply would not take so I am submitting as a new idea. I don't feel creating a new ticket is the answer I am looking for. I would like the ability to bounce the ticket between ITD and MD as needed. I have many …


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