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Community Ideas

  • Submitted
16
votes
— 3 Comments Batch Change or Mass Update Work Order and Help Desk Ticket Data

It would be nice to have a batch feature for incident changes. I was doing some clean up from the Maintenance Direct side to eliminate some overlapping craft areas with our newly activated IT Direct and to have to go in individually and unassociated them …

  • Submitted
25
votes
— 2 Comments ITD Cancel/ Close School Dudes Request

I would love if the feature for a user/submitter from the My School site could cancel their request . Many teachers/users will put in a request only to find that the problem fixes itself or they solve the problem shortly after. They are now left with the …

  • Submitted
2
votes
— 0 Comments Singular Portal to Submit Maintenance or IT Work Requests With Approval Routes Between Modules

The goal is to create a "centralized approach" for end-users to submit requests for services that span Maintenance and IT, such as, but not limited to, hard-keys and programmed key-cards. The desire is to: perform multiple routes between …

  • Submitted
2
votes
— 0 Comments Option to Lock Fields in User Account Settings for Administrator-Only Editing

As administrator, I would like to see user account settings "locked" where only the administrator can make changes, such as required fields on the my account tab. as administrator of a previously used work order system all changes and adding new users, …

  • Submitted
13
votes
— 4 Comments Disable or Hide Problem Types to Prevent Usage in New IT Help Desk Tickets

It would be nice if it were possible to turn off/hide problem types that are no longer applicable in ITD. Ie. Floppy & Zip drives

  • Submitted
1
votes
— 0 Comments Add the Short Version of the IT Help Desk Ticket Form to Other User Roles

Add the Short Incident Form for Site Resource I and Technician I users to enable quick entry of incidents. Allow edit permissions for additional data in future.

  • Submitted
5
votes
— 0 Comments Quick Assign Page to Batch Dispatch Help Desk Tickets to Various Technicians

instead of viewing unassigned tickets one by one and assigning each ticket individually to a technician, there should be a way to view all unassigned tickets, and from there simply have a check box and a drop down menu of your techs. once you select the …

  • Submitted
1
votes
— 0 Comments Use a Do Not Reply Address in Email Notifications to Relieve Mail Servers and Avoid Bouncebacks

If an end user replies to a schooldude message or has an out of office reply set, messages are not accepted by the SchoolDude mail server smtp.schooldude.com. Outgoing mail servers re-try to send and users get undeliverable messages because they are …

  • Submitted
12
votes
— 4 Comments Mobile App QR Code Reader to Submit New and to See Existing Work Requests for Equipment and Assets

IT would be great to have a SchoolDude app that my technicians could go to a piece of equipment and scan a QR Code and then that QR Code and then it would pull up work orders for that piece of equipment. Some other areas where this would be helpful, …

  • Submitted
1
votes
— 0 Comments Show the "Run Query" Button at the Top of the Help Desk Queries Page

I would be great to have the run query button at the top of the screen for saved queries. I can't stand scrolling down to run a saved query. Again, website layout would fix this issue if the entire screen was filled.


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