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  • Submitted
13
votes
— 4 Comments Disable or Hide Problem Types to Prevent Usage in New IT Help Desk Tickets

It would be nice if it were possible to turn off/hide problem types that are no longer applicable in ITD. Ie. Floppy & Zip drives

  • Submitted
5
votes
— 1 Comment Align Icons or Wrap Text on Problem Types and Crafts for Cleaner User Interface

The Icon is beside some problem types and on ton top of others. Could you please shorten the words like " Misc problem" and shorten " Software Application " so the icon and the words are all inline like the rest. If possible maybe you can wrap the words. …

  • Reviewed
27
votes
— 2 Comments Add iPad to IT Help Desk Problem Types List

Add iPad to problem types in IT direct

  • Submitted
26
votes
— 1 Comment Ability to add custom problem types

Why can't we make our own problem types? We could get much better reports for ROI with more specific problem types like iPad, Chromebook, etc. But even beyond that each district would have different needs so the ability to create custom problem types …

  • Submitted
5
votes
— 3 Comments In IT Direct-Problem Code-

Request to add-C.O.W.S(Computers on Wheels) or Computer Carts or Computer Charging Carts as a Problem type. We have 16 of those and they are being damaged all the time and repaired by us. We really need it to be a Problem Type with a Code...


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