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Community Ideas

  • Submitted
31
votes
— 1 Comment Allow Requesters to Cancel a Work Order or IT Help Desk Ticket If Services Are No Longer Needed

Make it so that requesters can update their own tickets. Sometimes they fix the problem on their own or the problem goes away.

  • Submitted
1
votes
— 2 Comments Tweak Wording on MySchoolBuilding Requester Portal Login Page

When entering a work order for the firsttime a NEW requester has the option to either click on the top portion -CURRENT USER Login Here - OR the bottom portion - NEVER SUBMITTED AREQUEST. The NEW requester immediately enters their info. on the top …

  • Submitted
1
votes
— 0 Comments Option to Display the Target Start Date to Requesters in the My Requests Tab

Could the Target Start Date field be added to the My Maint Requests tab? It is important that our requesters see when their work order is expected to start instead of adding the start date manually in the Action Taken field.

  • Submitted
23
votes
— 2 Comments Import Tool to Batch Create Requesters

It would be nice to have the ability to import our own requesters instead of having School Dude reps to do it for us for a fee.

  • Submitted
23
votes
— 3 Comments Option to Disable Users from Creating Their Own Account

Create an option to allow only administrator to create requester accounts. We have requesters who forget their log in info and simply create a new account for themselves resulting in two accounts for the same user.

  • Submitted
1
votes
— 1 Comment Email or CC Other Users That a Work Order Was Already Submitted

Being able to email or cc another individual that a work order was submitted would be very beneficial. This would help people from submitting the same work order that was already generated. This should be available to all requestors.

  • Submitted
10
votes
— 2 Comments MaintenanceDirect attachments - More files; larger file sizes

Please remove the limitation on just uploading two files in MaintenanceDirect. That prohibits users from using photos (or other files) to fully explain work orders. Also, remove the 3MB limitation on file sizes, which is too low given the capabilities …

  • Reviewed
7
votes
— 1 Comment MySchoolBuilding Calendar Tab for FSDirect Requesters

SchoolDude, Wehave been using your product for a few years now and it is doing well. We dohave some grumbles but in all it is doing its job.. Onthe other hand, we would like to see more updated changes to keep up with making SchoolDudemore user …

  • Submitted
2
votes
— 0 Comments Requesters

We would love to have the option to turn off the ability of new requesters to add themselves to MaintenanceDirect. We want to restrict our requesters pool to a select group within the organization.


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