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— 0 Comments Display Event Statuses in Layman Terms in Email Notifications to Schedule Requesters

We have a lot of confusion from requesters regarding the approval process for their requests and it comes from the language in the schedule routing emails they receive. Looking at an example email here is what they see after our site administrators giver …

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2
votes
— 9 Comments Customization Options for Work Order Statuses

My issue is the need to havemore status selections in Maintenance Direct. In a perfect world, we would liketo customize the status selections like we can with most other categories. Unfortunately,it appears that we are not able to do so. I received some …

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1
votes
— 0 Comments Rename Status of "Closed Incidents" to "Archived Incidents" for IT Help Desk Tickets

It's very confusing when I train the techs I work with regarding whether they should 'close' or 'complete' work orders. They both essentially mean the same thing to me, though they have great implications system-wise. If 'closing' was renamed to …

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2
votes
— 1 Comment Automatically Assign Work to Supply Manager If Status Changes to "Parts on Order", Then Back to Tech

In Maintenance Direct it would be helpful when a technician changes the status from work in progress to parts on order that the WO# could be automatically assigned to the Facilities Parts person. Then When the parts person gets the parts in and delivers …

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1
votes
— 0 Comments Add a Status to Indicate if an IT Asset Was Donated

In our district, we donate computers to student households that are unable to provide their own for the student. The current available statuses in ITAM include Active, Disposed, Recycled and Parted. I would like to see the addition of "Donated" as a …


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