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— 30 Comments Assign More Than One Technician to a Work Order

I am sure everyone has had the same issue. You have a project that will take more than one Tech. A person who puts in the request, puts all of it on one Work Order. It would be nice to add the Electrican, Plumber, etc and have it go to each individual …

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1
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— 1 Comment Allow Technicians to Reassign a Work Order to Another Technician After Completing Their Portion

In this line of work, you have several techs working on a work order. It would be nice for techs to have the capability to reassign a work order once they are done with their part. For an example an HVAC tech and and Electrican all may have to work on a …

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1
votes
— 0 Comments Reply Directly to a Help Desk Ticket or Work Order Email from the Message Center vs. URL

It would be great to be able to reply to messages from the message center right from your email account. This probably isn't possible but having technicians communicating through the message center is not the best way to communicate. We might as well …

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3
votes
— 0 Comments Permit Technicians to Edit Location and Description Fields on IT Help Desk Tickets

Our technicians really need to be able to alter the description and location of tickets. Sometimes staff submitting tickets may have put the wrong location, or inaccurately described the problem. We shouldn't have to get supervisors involved every time …


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