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Community Ideas

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2
votes
— 0 Comments Singular Portal to Submit Maintenance or IT Work Requests With Approval Routes Between Modules

The goal is to create a "centralized approach" for end-users to submit requests for services that span Maintenance and IT, such as, but not limited to, hard-keys and programmed key-cards. The desire is to: perform multiple routes between …

  • Submitted
13
votes
— 4 Comments Disable or Hide Problem Types to Prevent Usage in New IT Help Desk Tickets

It would be nice if it were possible to turn off/hide problem types that are no longer applicable in ITD. Ie. Floppy & Zip drives

  • Submitted
5
votes
— 0 Comments Add Screenshot Upload and Attachment Capability for Answers in the Knowledge Base Q&A

Please consider adding a way to add screenshots/images and/or attachments to the Knowledge Base section. I create a lot of articles for my Tech Facilitators so they can troubleshoot technology issues at the school level and it would be great if they …

  • Submitted
12
votes
— 4 Comments Mobile App QR Code Reader to Submit New and to See Existing Work Requests for Equipment and Assets

IT would be great to have a SchoolDude app that my technicians could go to a piece of equipment and scan a QR Code and then that QR Code and then it would pull up work orders for that piece of equipment. Some other areas where this would be helpful, …

  • Submitted
6
votes
— 2 Comments Move the "Forgot Login" Link Further Away from the "Sign In" Button

Move the "forgot login" button further away from the "sign in" button. I keep hitting that button when I'm trying to sign in because they're too close together.

  • Submitted
1
votes
— 0 Comments Format the Actual Completion Date as Date and Time for IT Help Tickets to Better Calculate Age

In ITDirect - Format the field Actual Completion Date as date and time. Currently this field is formatted as date only. After exporting searches to Excel the fields Created On Date; Incident Date, Last Status Change Date are all formatted as date and …

  • Submitted
1
votes
— 2 Comments Add a New Product or Module for Tracking IT Asset Purchase Details and Invoices

Need to have a Purchasing (Purchase Order) module inside Insight, so you can create a PO for adding new items to inventory. Assign them a asset tag. Plus have a PO receive option, that will add the item into Insight, track the asset you are assigning it …

  • Submitted
1
votes
— 1 Comment Quick Link to Email a IT Help Desk Ticket's Requester from the Home Page Assigned Incident Area

Provide a quick way to email requester from the incident home page instead of going into the ticket and creating a new message. With multiple incidents coming in, this would be a great tool to use to quickly email the requestor instead of having to go …

  • Submitted
1
votes
— 1 Comment Hide an Application or Product Tab in the MySchoolBuilding Portal

We would like to use My School Building for IT Requests only and hide the Maintenance tab.

  • Submitted
2
votes
— 1 Comment Automatically Move Closed IT Help Desk Tickets Down on the Mobile App

Let said your are using School-dude on Smartphone Mobile App and you have 25 Incidents , well here come the problem even you close them , they remain in the same position, forcing you to scroll all the way between incident in order to look for open new …


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