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In 2005 I was hired by SchoolDude as a Client Adviser. Growing up in the tech support and implementation side of the business, I gained a unique appreciation for the challenges and opportunities facing facility operations professionals at schools. In 2009 the Dude created a Success Management team, where I was fortunate to lead a small team responsible for engaging clients, assessing their opportunities, and helping to maximize their investment. In 2012 started wearing two big hats - Community Engagement Manager and Chief Data Dude. Today I'm very excited to be managing our Client Support team. My passion lies in leading this team of legendary support professionals, connecting peers in SchoolDude Nation, creating a valuable Community experience, and telling stories with data that inspire success in Facility Operations.
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Dude Data Matters is intended to provide thought provoking information you can share with staff and stakeholders and highlight areas of opportunity. Each quarter our data scientists will do a deep dive into Dude Nation and deliver an index, with key performance indicators (KPIs) that impact the operational world.
Dude Data Matters Index shines the spotlight on a KPI we call: Wrench Turning Time. Wrench Turning Time measures how many hours a Technician spends on repairs.
Knowing how many hours Technicians spend on actual repairs provides a benchmark to measure opportunities for improvement. With this KPI the goal is to maximize the number of hours on repairs and minimize anything that detracts from wrench turning time. If you're a SchoolDude client, you can check your Wrench Turning Time on the
Dude Data Dashboard today.
When reviewing this KPI, keep in mind all of the potential distractions and efficiency drags on an Technician's time each day: Running for parts, waiting for the space to be open, notification of work assignment, meetings and follow ups with the customers, etc...
So what is a realistic expectation of how much time a maintenance employee can spend in a week actually fixing things? Among the institutions we studied that consistently track labor hours, we see the average employee logs about 19.58 hours of wrench turning time each week. When we look at specific education segments, it varies slightly, from 18.29 - 20.01 hours per employee per week.
Schools that implement productivity strategies increase wrench turning time by three to four hours per employee per week. That’s the equivalent of adding more than a month of productive time per year for each employee.
When we spoke with
Campus Champions we found the largest productivity gains were seen by schools that make it easier for staff to access the work order work flow through mobile applications on smartphones and tablets. With a mobile workforce, work requests that move electronically through the approval process reach Maintenance staff much faster. The more frequently technicians and supervisors log in to their maintenance management system the more productive they are.
Thinking about strategies to increase employee productivity? Review theCommunity discussion forum or start your own post to learn what peers are doing.
For more thought provoking Dude Data, review the full Q2 2015 Dude Data Matters Index.