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I first joined the SchoolDude team in May of 2011 as a college intern while I completed by Business Administration degree at North Carolina State University. After graduation, I joined SchoolDude full-time on the Success Operations Team. I currently assist SuccessOps, a department of our Client Service Center, with our Success Webinars and Podcasts, Client Service Center content, and data mining. In my free time, I enjoy playing sports, watching the NC State Wolfpack play and spending time with friends and family in my hometown.
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Recently we contacted Terry Ryan, Director of Maintenance,
Operations and Transportation for the Salinas City Elementary School District,
to learn the secret ingredient to the great results we’re hearing about his district. During the call, Terry expressed an
interest in learning our thoughts/perspective on how well they were performing and if we
offered best practices for continual improvement.
Lucky for Terry, we do!
To give Terry and his Maintenance Supervisor, Darren Fort,
the best view of their data, we offered them
a KPI Review. During which, we walked them
through each Key Performance Indicator (KPI) on their KPI Dude Data Dashboard.
Terry was instantly blown away by the level of information it gave him. As we
looked at each KPI, we discovered not only
areas in which they were doing exceptionally well, but also areas where there
was room for improvement. For instance, Terry’s percentage of work orders
requested from the
requester portal, the MySchoolBuilding page, was only at 9% while the average school district performs
at 50% and the top 20% of clients perform at 81%. He mentioned that most of
his staff do enter their own work orders into the system as they complete them
from requests being called in, or as they are pulled into the field. However,
if he had his teachers submit their own requests that would result in less data
entry for his staff, less phone calls, and teachers would be kept in the loop
on their requests by email notifications. This sparked an ambitious goal for
Terry to increase this percentage.
Another favorite KPI we discovered was their percentage of
work orders with labor hours. Terry and Darren have been encouraging their team
to add their labor hours to each work order, they were pleasantly surprised to
find they were at 77%, which is higher than the average school district at 33%, but not quite
with the top 20% of school districts performing at
84%. Yet again, Terry set goals to improve.
It was exciting to see the level of enthusiasm Terry and
Darren showed during the KPI Review. Before we got off the call they were already
printing their KPI’s to post for their team to see. It’s an awesome
experience to witness clients, not only patting themselves on the back for how
well they’re doing, but also helping them see things in another light and to
continually strive for improvement.
If you are interested in a KPI Review of your data with a
SchoolDude team member give us a
call at 877-868-3833 or send us an email at firstname.lastname@example.org or to learn more about KPI's visit here.