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In 2005 I was hired by SchoolDude as a Client Adviser. Growing up in the tech support and implementation side of the business, I gained a unique appreciation for the challenges and opportunities facing facility operations professionals at schools. In 2009 the Dude created a Success Management team, where I was fortunate to lead a small team responsible for engaging clients, assessing their opportunities, and helping to maximize their investment. In 2012 started wearing two big hats - Community Engagement Manager and Chief Data Dude. Today I'm very excited to be managing our Client Support team. My passion lies in leading this team of legendary support professionals, connecting peers in SchoolDude Nation, creating a valuable Community experience, and telling stories with data that inspire success in Facility Operations.
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One of the biggest impacts an institution can make with their SchoolDude solutions is to increase transparency with the Request->Completion process and improve customer satisfaction. To that end, one Best Practice we see in our Campus Champions is to roll out the requester portal (MySchoolBuilding page) to customers.
The MySchoolBuilding page is the one stop shop for customers to submit request for Maintenance repairs, IT Help Desk Tickets, Facility Use Permits, Field Trip requests, and Inventory Supplies. Customers submitting requests via the MySchoolBuilding page enjoy automatic email updates on the status of their request and historical views on the history of their requests.
When you roll out the MySchoolBuilding page, it’s important to make sure your customers can get where they need to go, quickly and easily. So here are some tips:
We’d like to put the spotlight on Marin Community College District, who recently did a great job deploying their MySchoolBuilding page on their intranet using some of the above techniques. See their example below.
Over 3000 institutions and 1 Million education professionals submit requests online through the MySchoolBuilding page. If you haven’t already rolled out your MySchoolBuilding page, we have to ask- why not?
In this day and age where we can track purchases instantaneously, receive updates online and via email, why not put your customers' experience on the same level? If you’re a SchoolDude client, you already have the Request Portal available to deploy. Please call or take advantage of our self help resources to deploy and promote your MySchoolBuilding page today.