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In 2005 I was hired by SchoolDude as a Client Adviser. Growing up in the tech support and implementation side of the business, I gained a unique appreciation for the challenges and opportunities facing facility operations professionals at schools. In 2009 the Dude created a Success Management team, where I was fortunate to lead a small team responsible for engaging clients, assessing their opportunities, and helping to maximize their investment. In 2012 started wearing two big hats - Community Engagement Manager and Chief Data Dude. Today I'm very excited to be managing our Client Support team. My passion lies in leading this team of legendary support professionals, connecting peers in SchoolDude Nation, creating a valuable Community experience, and telling stories with data that inspire success in Facility Operations.
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Turns out T-Bone Walker was right, Mondays may be stormy, but Tuesday is just as bad...
This chart shows the % of Requests that are created by the day of the week, and only non-PM work orders are included in this chart. It tells us that work order requests are more or less evenly distributed Monday-Wednesday, with a slight decrease on Thursday and Friday, and not surprisingly a significant decrease on the weekends. Whenever we do any of these charts, we slice the data by the unique education market segments we serve to see if there are any meaningful differences. In this case, there were not any significant differences between Higher Education, Public K-12, Private K-12, and Community Colleges so this chart applies to all Education market segments.
So what does this mean? It means there should be a strategy in place to prioritize and process those inbound requests as quickly as possible or work will begin to stack up, because inbound requests don't slow down until Thursday afternoon or Friday. Here are a few ideas:
Having this data driven insight may not help you reduce requests earlier in the week anymore than you can stop a stormy Monday by watching the weather report the preceding evening. But it can help you prepare to deal with what's coming.
Have a great week and stay tuned for next week's Chart of the Week.