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In 2005 I was hired by SchoolDude as a Client Adviser. Growing up in the tech support and implementation side of the business, I gained a unique appreciation for the challenges and opportunities facing facility operations professionals at schools. In 2009 the Dude created a Success Management team, where I was fortunate to lead a small team responsible for engaging clients, assessing their opportunities, and helping to maximize their investment. In 2012 started wearing two big hats - Community Engagement Manager and Chief Data Dude. Today I'm very excited to be managing our Client Support team. My passion lies in leading this team of legendary support professionals, connecting peers in SchoolDude Nation, creating a valuable Community experience, and telling stories with data that inspire success in Facility Operations.
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We were so excited to have a record setting interest and participation in our inaugural Professional Development Webinar Series last week, featuring Bill Sanford with the Bell Leadership Institute. Due to the overwhelming positive response we've decided to create a 3 piece blog series to continue the discussion on Change Management and highlight some of the concepts Bill discussed. In this first blog we'll review some of the questions asked by webinar attendees:
Question: What do you do when someone is just being downright difficult and not willing to change or listen?
Bill: First is, not to be surprised. Now when we think about how people will respond to a change that we're leading, we want it to go well...But often they don't and it doesn't mean they're being obstinate, it doesn't mean they're being difficult. They're just not as far up the change curve as you are...So the key, first is don't be surprised. They're going to focus on themselves and their losses, give them some time. Ask them about the losses...What are all the costs of making the change? And then have them look at, what will happen if we don't make this change? Once they've had a chance to think about the downside, it creates space, an opening for them to look at the possible gains.
Question: I understand change takes time, but sometimes there's an urgency to a situation - what if I need to get people to change now?
Bill: The goal is we want to change as fast as we can, effectively. And that's the key, we want to do it effectively. That's why it's really important to get started early, as early as you can. Even if you're not sure we're going to make the change. How do you get people on board and start thinking about it a little bit? And think about studying the world around you, at your organization, and all the changes going on, how do you make that a normal part of your operations. So that when you do need to change more quickly, people aren't immobilized by that. They're further along in understanding the reasons why.
Question: When are we doing this again?
Bill: The program at SchoolDude University is not directly focused on change, although it certainly ties in. It's program we call Great Leaders, Great results- and really it's a culmination of trying to bring together the very best, core foundational pieces of all the work that Dr. Bell has developed over 40 plus years. Really it focuses on, how do you build a great organization, team, and also great self. How do you get the best results possible, and it comes back around to, building your leadership skills....It'll be a fun, action packed day.
We're excited to have Bill join us at SchoolDude University on March 16th for his workshop, Great Leaders, Great Results. For more information on SchoolDude University or Bell Leadership workshops, please post a comment to this blog or send an email to firstname.lastname@example.org.