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A common question I've heard over the years is "how do we prioritize our work"? Many of us realize safety is a higher priority over other work needs such as cleanliness, day-to-day operations, politics and the original intentions of our funding sources, but what about the rest of what we manage? Looking for examples to utilize as a standard? The following can be used as a guideline and modified for your environment to help you prioritize work orders if you don't have a current process in place:
Emergency Priorities - Requires immediate attention
Examples of High Priority Work Orders:
Medium Priority (5-15 days) - generally those that involve the performance of preventive maintenance activities:
Low Priority (15+ days) - generally those outside of the normal maintenance of campus such as time and materials work requests, usually not related to the maintenance of campus buildings, building systems, and utilities.
Unsure of what work is reaching what age in days? MaintenanceDirect's Work Order Report screen allows you to filter by Priorities (High), Statuses (New Request, Work In Progress, Pending, etc.) and by Age (between 28 and 99 days old). A Work Order Summary Report #2 is one of the best examples of data that allows you to see the age of your work in PDF or Excel, and can be sorted in a variety of options.