Return to Previous Page
In 2005 I was hired by SchoolDude as a Client Adviser. Growing up in the tech support and implementation side of the business, I gained a unique appreciation for the challenges and opportunities facing facility operations professionals at schools. In 2009 the Dude created a Success Management team, where I was fortunate to lead a small team responsible for engaging clients, assessing their opportunities, and helping to maximize their investment. In 2012 started wearing two big hats - Community Engagement Manager and Chief Data Dude. Today I'm very excited to be managing our Client Support team. My passion lies in leading this team of legendary support professionals, connecting peers in SchoolDude Nation, creating a valuable Community experience, and telling stories with data that inspire success in Facility Operations.
Find Jed on Google+
We have a team dedicated to creating the most valuable Help Content for our clients as possible. Not that we want it to keep you from talking to us- we love to hear from you! But we know self help material is an invaluable resource for new hire training, refreshers, and times when you're just not able to reach out to a SchoolDude Client Adviser.
This week we're featuring a guide on the most frequently used reports in MaintenanceDirect. The MD Reporting Guide is a 12 page guide that highlights PDF and Excel reporting options, Advanced Searches, and how to schedule Saved Actions. For each report learn:
In this guide you'll learn which reports are used to show:
You can find more technical support resources in our Product Forums by going to Community/Support/Product Help and clicking on the Product Forum you're interested in. You can also get there by clicking on the User Forum link on the home page of any of your SchoolDude applications.
Let us know what you think or any new ideas you have by commenting on this blog.