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In 2005 I was hired by SchoolDude as a Client Adviser. Growing up in the tech support and implementation side of the business, I gained a unique appreciation for the challenges and opportunities facing facility operations professionals at schools. In 2009 the Dude created a Success Management team, where I was fortunate to lead a small team responsible for engaging clients, assessing their opportunities, and helping to maximize their investment. In 2012 started wearing two big hats - Community Engagement Manager and Chief Data Dude. Today I'm very excited to be managing our Client Support team. My passion lies in leading this team of legendary support professionals, connecting peers in SchoolDude Nation, creating a valuable Community experience, and telling stories with data that inspire success in Facility Operations.
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Director of Facilities at High Point University, Damon Scott, has a mission to have the campus looking perfect every morning by 7am. And his team uses MainteananceDirect to help accomplish that mission, every day.
Recently we worked with Scott on reports and his Dude Data Dashboard so he could help stakeholders understand just how much work his team performs compared to peer institutions around the country. What we saw was impressive! Scott’s team tracks nearly 3 times as much work compared to the top 20th percentile of his Higher Education peers. This made a strong statement with his stakeholders:
The Data has been beneficial in helping me in two ways. First it helps put into context everything our small team does for HPU day in and day out. When we can show that we’re well ahead of the top performers compared to 600 similar institutions, it makes a big impact. It allows me to have a new conversation about resource planning.
Scott started using the MySchoolDude KPI dashboard in his staff meetings as well:
It is also very beneficial for my staff and helped improve moral and further their sense of pride. I was able to show them what they do every day and how they make a difference each day at High Point University.
Scott’s team ranks near the top 20th percentile in Cycle Time , Customer Engagement, and Data Integrity measurements, which really stands out when compared with their high work load.
The Dude Data Dashboard transforms SchoolDude data into meaningful KPIs and benchmarks so you can make more data driven decisions. Be sure you're leveraging the full power of the Dude network- with over 6000 educational institutions- and the Dude Data Dashboard. Click here to see a quick tour.