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In 2005 I was hired by SchoolDude as a Client Adviser. Growing up in the tech support and implementation side of the business, I gained a unique appreciation for the challenges and opportunities facing facility operations professionals at schools. In 2009 the Dude created a Success Management team, where I was fortunate to lead a small team responsible for engaging clients, assessing their opportunities, and helping to maximize their investment. In 2012 started wearing two big hats - Community Engagement Manager and Chief Data Dude. Today I'm very excited to be managing our Client Support team. My passion lies in leading this team of legendary support professionals, connecting peers in SchoolDude Nation, creating a valuable Community experience, and telling stories with data that inspire success in Facility Operations.
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School facilities take a beating from students and community users. The impact on equipment, supplies, energy, and assets like carpets, lockers, and desks, is significant, especially the first two weeks of the school year. It takes a strong maintenance team to keep up with the flood of inbound requests for everything from moving furniture to fixing lockers, but it's core to M&O's mission: maintain an optimal learning environment for the kids.
To put into perspective what goes on at the beginning of the school year, consider the stress on a residential home with kids who slam doors, track in mud, and mark up walls. Imagine that stress multiplied by 500 for an average school facility.
While year round schools are becoming more common, the vast majority operate on a traditional schedule. When you look at a monthly repair request trend, it's not hard to see when school starts back up. During summer months repair requests slow down and projects are the focus. The end of August/beginning of September brings a flood of requests from teachers and students. Repair requests shoot up 65% from the previous summer months.
In our Q3
Dude Data Matters index, we explore what’s breaking down and what’s the impact during those first two weeks of school. Desk and furniture repairs soar in August, along with water leaks, painting requests, door repairs, and pest control (remember what was in the bottom of your locker?). By far the most frequently requested type of work is HVAC, with over 580K repair requests totaling nearly $170 Million – just in the first two weeks of school. Here's a breakdown of the top 10 most frequent repair requests and the financial impact to schools nationally:
To understand more of the financial impact on facilities and operations of kids going back to school, review the
Q3 Dude Data Matters Index, where you'll find stats on deferred maintenance, energy expenses, and IT challenges.
Dude Data Matters fosters understanding to anticipate and proactively improve the functional needs of school operations and facilities. Each quarter we will highlight areas of opportunity through benchmarks best practices learned from institutions performing at the top of their peer class – our Campus Champions.