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I had the opportunity to become a member of the “Dude family” almost a year ago and today I’m proudly focused on smalls schools as a part of the Marketing team. My job is to educate small schools on the benefits of a work order and facilities usage software solution and on how it will improve the learning environment. I enjoy helping small schools feel confident in their decision to implement SchoolDude.
What Small Schools Need to Know About SchoolDude Support
Facilities and maintenance staff in small schools juggle many responsibilities. So having the right software solution with the features, functions and reporting you need is of the utmost importance. But equally important is the support available to help implement and succeed with that solution. When questions inevitably come up, immediate access to experts who can answer your questions and take your knowledge to the next level is imperative.
At SchoolDude, our success is tied to your success. Offering legendary support is the cornerstone of our business and it’s at the core of our corporate philosophy.
Here are 3 things you may not know about SchoolDude’s support.
1. We know small schools better than anyone
SchoolDude supports over 2500 small school districts ranging from 5 to 5000 students- serving 5.5 million students nationwide. We know the challenges and opportunities small schools face. When you talk to a SchoolDude Support Expert, know you’re talking to someone that speaks with hundreds of similar institutions.
2. Phone, email, and chat- we want to hear from you
Whether it’s a question, or you want to discuss a process change, answering your inquiry ASAP is a top priority for us. We answer 99% of our support emails within 1 hour. Is an hour too long? Then call us and we’ll answer the phone within 3 rings. Don’t want to call? Feel free to chat it up with us using our Live Chat with product experts. Plus, a lifetime training and support package is included with each product purchase. This includes product launch services, training for new employees, legendary technical support, webinars, videos, access to our online client community and more.
3. SuccessPlus services are now available
Do you think an onsite visit would help to train staff or implement a new solution? Or are you looking for a turn-key option for your PM Program? With SuccessPlus services, we can now help accommodate those needs and much more.
Are you a small school looking to ditch the paper process, but need a helping hand? Click here to watch this 3 minute client testimonial video on how SchoolDude support can help.