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If there's one topic guaranteed to put me on a soapbox, it's this one: categorizing too much work as "General Maintenance" or "GM". If you want true insight into what your staff does, if you are trying to prove what skills are needed for new hires, if you are trying to justify changes, you are potentially doing yourself a disservice because overusing this category can actually cause more questions than answers.
Let me put it in this context: You ask me what I did last month and I answer with "stuff". If you manage me, how would you react?
Here's a visual. This looks at a state's work order count vs. average cost:
I'd bet you a Pepsi and a Moon Pie that a large chunk of those nearly 30,000 work orders were for some of the categories such as doors, custodial, electrical, etc. How am I confident of this? I've analyzed data with our SuccessPlus clients and custom data or reporting requests and found scenarios such as this when looking at work orders:
So how do you beat this overuse of GM as a category?