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Why the Category "General Maintenance" is Too General

If there's one topic guaranteed to put me on a soapbox, it's this one: categorizing too much work as "General Maintenance" or "GM".  If you want true insight into what your staff does, if you are trying to prove what skills are needed for new …

Author: Dave Kornegay

That's a conundrum for sure, but there is a happy balance.  These are two topics I often see when I consult with clients about what they want to see in graphs and KPIs.  Let's take a quick peek at where someone can be too general vs. too …

Author: Dave Kornegay

When administrators are implementing a software system, templates and guides can be very handy.  It is often much easier to pick from a list than to develop one on your own.  However, there can be some considerations to factor into choosing …

Author: Dave Kornegay

Whether you are establishing categories for a new database, or reviewing the options in an existing one, it is easy to underthink one topic and overcomplicate another.  Work categories is a major area. Too many people want their choices in one …

Author: Dave Kornegay

This week we want to explore what type of work is most frequently requested across each education segment.   The "Top Work Performed by Segment" chart looks at the top 3 crafts for reactive (non-pm) work orders that have been completed/closed in calendar year 2012.  We weren't surprised to see that HVAC shows up in all segments as one of the most frequently requested work orders.  What is a little surprising at first glance, is that Plumbing came in as a top 3 craft for all segments, with the exception of Community Colleges (it shows up as the fourth most requested craft)....  

Author: Jed DeGroote
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