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Welcome to Questions & Answers where Dude Community members ask questions and get answers. To get started, just start typing your question below to see if the question already exists. If not,ask a new question of your own.

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How Should I Begin to Build a List of Equipment or Assets to Use in Dude Solutions?

The school I am working for has asked me to enter all the equipment so we can utilize the program what is the best way to start?

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What Software Do You Use to Track Assets Such as Furniture?

A question from one presented to one of our staff by a school district: we are planning on doing a fixed asset inventory of new furniture (desks, chairs, whiteboards, etc) at our new schools. Is there a specific program or device, preferably that works …

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How Can I Add Another Co-Worker's Name and Hours to a Work Order?

My co-worker and I will sometimes complete a work order together because I need his help. How could I add his name and hours to the work order?

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What are Suggested Roles for Specific People in the IT Help Desk?

Good Morning/Afternoon everyone. My name is Scott Lockwood. We just got SchoolDude into my school district and it's working very well. I have a lot of people who think it's a waste of time, but they'll come around. The question I have to ask may not be a …

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How Can I Reset My IT Help Desk Account and Start from Scratch?

Hello all, I recently took over the IT dept from someone else. How can I reset my account and delete the tickets and users and everything?

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How Do I Delete a Saved Action or Saved Search?

How to delete saved searches? Thanks!

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How Does a Technician Reassign an IT Help Desk Ticket Back to a Work Queue?

Once an incident is marked in progress and assigned to a technician, how does that technician place the incident back into the work queue for the other technicians to see once again...?

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How Do I Organize Requests for Future Work Orders or IT Help Desk Tickets?

I have at times between 40-60 work orders at a given time. The issue is that over half of them are events that I have to set equipment up for and most of these are months out, up to 9 months out. I'd sure like to be able to put the events in another …

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How Do I Bulk Assign IT Help Desk Work Tickets to a Technician?

Is there a way to mass assign work orders to a tech? We receive anywhere from 50 to 100 work orders a day and it would be easier to mass assign them to my employees. Secondly, Is there a way to mass print these work orders so that one work order prints …

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Can Technicians Close Out IT Help Desk Tickets in Bulk?

how can a technician close out tickets or mark them as completed in bulk

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