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I really like being able to add materials to my purchase transactions on work orders - it is nice to be able to show people that they're paying for more than my time when they put in a request, they're also paying for the materials I need to address their issue. However, the way materials are tracked is... less than ideal for me. Is there any way to set up Incident to know (And list) the materials I have and then let me select from the list rather than having to type in "25' CAT 5e patch cord, blue, Allen-Tel" each time I use a 25' patch cord? It'd be really nice to just have a combo box that lists all the items I've created.
It'd be even cooler still if I could tell Incident how many of each item I have in stock and have Incident keep a running tally of these things - and maybe even alert me when I'm nearing a pre-set number of an item as a reminder to order more.