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Welcome to Questions & Answers where Dude Community members ask questions and get answers. To get started, just start typing your question below to see if the question already exists. If not,ask a new question of your own.

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Is There a Way to Link or Pass an IT Help Desk Ticket Number to a Survey URL?

Looking to use excel survey or surveymonkey, but I would like to document the incident ID to the survey so I can cross reference.

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Why Can't a Requester Edit an IT Help Desk Ticket They Submitted?

Why is it that a requester cannot modify an incident they submitted? Sometimes new information comes to light and the requester wants to add detail to their request. Some want to cancel a request. At our school, many duplicates are created as requesters …

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What Can I Do When I Cannot Remember My Login Information?

I have forgotten my login information for my Dude applications. How can I find out what it is or reset it?

Author: Steve Roth
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I am a Requester On The MySchoolBuilding Login Page And Need To Submit A Request...What Do I Do Now?

Have you been to the SchoolDude "MySchoolBuilding" Portal in the past to submit maintenance or IT requests, events, trips, etc.? If yes , but this is your first time since a login security enhancement was released, you have a default password (can be …

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How Do I Reset My Password for MySchoolBuilding?

There is a Forgot Password? prompt for someone with a valid email address who may have forgotten their password to access MySchoolBuilding. If you provide a valid email address, an email with related instructions will be sent to that email address …

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Where is the Incident Supervisor I User Guide located?

I cannot locate the Incident Supervisor I User Guide. It is not in the Technology Essentials library. Thanks for your assistance in advance.

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My Staff Used the Requester Portal to Log into Dude Solutions, Can They Still Do This?

Scenario: we had all staff, regardless of what role they were assigned to, use the same link that is a bookmark or icon on their desktop that was automatically pushed out to our computers by IT. Our staff would click the blue button to log in, but I do …

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How Do You Control Who Gets The MySchoolBuilding Password?

I have a client that would rather not post the submittal password online for Requesters to see, because then anyone going to the MySchoolBuilding site would see it and they might get bogus requests.Does anyone have experience at the higher ed level of …

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Does Anyone Have a Quick Reference Guide for IT Help Desk Technicians?

I need a quick reference guide for Incident technicians. Do you have a condensed version of the technician training guide? Thanks for your assistance in advance.

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How Can I Track Chromebook Damages in Incident?

Good afternoon. I am looking to see how other districts are tracking their Chromebook repairs in Incident. I was asked for my first report of damaged displays and found that the only way to do this is to look through each of the 3,000+ incidents. Any …

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