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How Do You Classify Work Orders When a Vendor/Contractor Helps Complete Started Work?

Here is a scenario that I have run up against. A Work Order is Opened to repair a piece of equipment. In house technicians begin the repair but then determine that they need outside assistance. In order to keep the in house work separate from the outside …

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How Do You Track On-Time Completion (OTC) for Work Orders?

I’ve recently received some requests to add a KPI for % of Work Orders that have an On-Time Completion (OTC). As, I’ve looked into our data, most clients don’t use Requested Completion Date or Estimated Completion Date for me to compare that to Actual …

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