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Do You Let Techs Close Work or Let Them Only Mark Work Orders Complete and Someone Else Closes Them?

Do you let your technician's close out a work order or do you have them set it as "complete" to then view it later and close it out yourself? If you have them "complete" it what are your suggestions when different foreman want to close out their own work …

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Is There a Way to Print a Report or Calendar for Work Orders Based on Shifts?

We work 4 10 hr shifts Sun. to Wed and Wed to Sat A,B,C,D. Is there a way to use the calendar to assign work and print out for each shift

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How Can I See Other Open Work Orders in the Same Area I am Currently Working In?

I'd like to have my workers be able to see other open work orders in the vicinity of where they are working. i.e., when changing a ballast I'd like the electrician to see all other issues such as a sticking lock or loose cabinet knob. As the electrician …

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How Can We Easily Set Up Work Orders for Residence Hall Turnover?

We are prepping for residence hall turnovers. As new MD & PM users we are having a difficult time setting up an easy way to generate WOs for each room. Doing 1400 WOs will be a royal pain. I'm sure I'm not the only one who has this issue. Any ideas?

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What Reports or Recommendations Should I Consider for Department Comparisons?

I am looking for recommendations on how to compare our departments. We use our KPI's to compare our maintenance department with other school systems, but internally we have 10 sub departments (electrical, plumbing, etc...). I would like to show how they …

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How Can I See Who Requested Something in a Work Order Report If There Was No Requester?

As an Administrator, when I submit a work order, I do not fill out the "Requested By" portion. This is not an issue until I print out reports for work orders for a time period, none of my requests are listed. Is there a different report or option I can …

Author: Ruth Mesa
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Should I Change a User's Role to Have More Flexibility in Work Order Assignments?

I would like to see the assignment tab in Maintenance Direct have the ability to open for Supervisory positions to change the assignments. We have a "group" of Maintenance staff and if they could reassign a workorder to themselves when they begin to work …

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How Can I Make Recurring Work for Certain Maintenance Techs on Certain Days?

Is there a way to make a reoccurring work order appear for certain Maintenance Techs on certain days? Example... on M-F I have one building that I make morning rounds on. Can I create a work order to appear for that without having to go type it in every …

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Do You Have Suggestions for Labels or Label Suppliers for Capital Assets?

I am about to start adding our capital assets to Capital Forecast & Maintenance Direct. Before I add the assets, I also want to physically label the asset. Does anyone use a certain type of label (and if so, what is the brand) that would be strong …

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How Can I Easily Tag or Group Work Orders for Batch Printing?

Right now I have to go into each work order individually and tag them for printing, a cumbersome and time consuming task, but I am convinced that there used to be an easier way. Can anyone share how it was done before and most importantly if it's still …

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