Skip to content

Helping one another.

Welcome to Questions & Answers where Dude Community members ask questions and get answers. To get started, just start typing your question below to see if the question already exists. If not,ask a new question of your own.

0 Votes
0 This question has no answers.
How Do I Manage SLA's in the IT Help Desk?

I'm confused as to how SLAs are calculated in the Incident module. I have entered our SLAs for each type of IT service we provide, however instead of being able to enter a time frame for the service to be applied (a required response and resolution time) …

Author: Joni Seth
Tags:
Votes
0 This question has no answers. Answers

Author:
Tags:
No questions or answers were found
No questions or answers were found
More Questions
Ask question
Sign In to Participate
Or register to become a member
Tags
No tags found
Back to top