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Welcome to Questions & Answers where Dude Community members ask questions and get answers. To get started, just start typing your question below to see if the question already exists. If not,ask a new question of your own.

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How Should I Begin to Build a List of Equipment or Assets to Use in Dude Solutions?

The school I am working for has asked me to enter all the equipment so we can utilize the program what is the best way to start?

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How Do I Bulk Assign IT Help Desk Work Tickets to a Technician?

Is there a way to mass assign work orders to a tech? We receive anywhere from 50 to 100 work orders a day and it would be easier to mass assign them to my employees. Secondly, Is there a way to mass print these work orders so that one work order prints …

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Choices for Mobile Learning and Devices?

Tablet shipments in the US education marketplace are up 46% from last year, to over 3.5 million units shipped, according to IDC Research. While we can all agree that the device itself is not what's important when developing a mobile learning program, …

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What Can I Do When I Cannot Remember My Login Information?

I have forgotten my login information for my Dude applications. How can I find out what it is or reset it?

Author: Steve Roth
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I am a Requester On The MySchoolBuilding Login Page And Need To Submit A Request...What Do I Do Now?

Have you been to the SchoolDude "MySchoolBuilding" Portal in the past to submit maintenance or IT requests, events, trips, etc.? If yes , but this is your first time since a login security enhancement was released, you have a default password (can be …

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Relational Database Structure of SchoolDude

If Location is a primary key for the database, then how does building and area relate to that key once it is defined? A location populates across modules so is the new module just referencing a master table, or that depends on the product. An example of …

Author: Ted Copp
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How Do I Reset My Password for MySchoolBuilding?

There is a Forgot Password? prompt for someone with a valid email address who may have forgotten their password to access MySchoolBuilding. If you provide a valid email address, an email with related instructions will be sent to that email address …

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What Can Help Me Manage the Life Cycle of My IT Asset Inventories?

How can ITAM help me manage the life cycle of my IT assets?

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Is There a View-Only Role in the IT Help Desk Ticket Module from Dude Solutions?

What is the best role to assign a user who needs to view incidents but will not be involved in the resolution of them?

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Can I Require Technicians to Enter Labor on IT Help Desk Tickets Before They Mark Work as Complete?

I want to start tracking technician labor hours in our help desk. Is there any way I can require technicians to enter their hours before they can mark the incident complete?

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