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If Another Tech Completes a Help Desk Task, How Can I See the Info?

Hi, My issue is this, another tech answered a incident for me and in it he indicated he changed a password on a certain program for the requester. When I returned to work I had no way of knowing this happened (the changed password) as i can not "see" …

Author: Nick Dye
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Is There an Easy Way to Stop the Generation of Preventive Maintenance Work Orders While On Vacation?

EVERY time I get ready to take vacation, I have to search for my PM schedules, go into each one and enter a date for when I want a w/o for that schedule, save it, as if I creating a new schedule. Whit over 30 PM schedules, that is a huge chunk of time to …

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