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How Do I Bulk Assign IT Help Desk Work Tickets to a Technician?

Is there a way to mass assign work orders to a tech? We receive anywhere from 50 to 100 work orders a day and it would be easier to mass assign them to my employees. Secondly, Is there a way to mass print these work orders so that one work order prints …

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Can a Work Order Be Routed to to Two Assignees?

A work order comes in which requires several different shops (O & M, Custodial) to complete. Can the work order be triggered to go to the next shop once the work is complete by the other shop?

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How Do You Manage The Filling of Custodial Substitution Requests?

Just curious How/If other schools handle filling custodial substitute requests. Our schools are Site-based managed, the custodial substitute pool is managed by central office. Requests come in, and depending on the available resources - requests are …

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How Much Time Is Spent Entering Internal Labor and Tracking Contracted Work?

We would like to track our contracted costs but are concerned if we require our custodians to enter all contracted jobs as well as in-house maintenance into the program they will be spending too much time at their desks. What does your school do?

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How Do I Print Preventive Maintenance Work for Mechanics and Technicians?

They have multiple options as a "Technician" and someone can do much of this in a similar manner as a Supervisor or System Administrator: From a "Technician" view: A Technician's open work orders are on his or her Home page . PMs are typically …

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How Do I Pull a List of Preventive Maintenance Schedules by Equipment?

Editor's Note: This post was moved from the Ideas area to the Answers area I usually do a spot check by being on the Home page of the PM Schedule module and click Equipment as there is a count of how many schedules are assigned to that asset …

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Any Other COE's (County Office of Education) Using Work Orders or Help Desk from Dude Solutions?

We're just starting to setup our new system and are running into scale issues. SchoolDude is obviously designed for School Districts not COE's. We have last I checked over 200 site locations some shred between different departments. We've come up with a …

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Are You Using Work Orders to Process Print Shop Printing Orders?

We have our own Print shop for the school district. Does anyone use MaintenanceDirect to process print orders (If they have a print shop in their district)? We currently have a paper form users submit with their requests.

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