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In the Dude Community, answers or insight are not about documentation, it's about conversation. See what's new below or go straight to:

Brian Ball

Brian Ballasked the question: Quick Coes

I have an implementation idea that maybe someone has a workaround for, or perhaps it could be coded in somehow. I would like to see quick codes in Incident work orders for common resolutions. For instance, I perform a great deal of password resets, a ...

1 week ago

Brian Ball

Brian Ballanswered the question Should I Use "Open Extended" Work Orders to Capture Time for Regular Routine Work?

I realize this is an old post, but figured that my thoughts might help someone else who may come across this post. I have a similar situation in our IT department. Technicians take help desk calls that do not get recorded as individual work orders. E ...

1 week ago

Brian Ball

Brian Ballasked the question: Searching Journal Notes

Is there a way to make Incident Journal Notes searchable? It appears that nearly every other field is searchable under advanced search, but I cannot seem to search journal notes

1 week ago

Penny Stotts

Penny Stottsvoted on Introductory Paragraph

Please move "Introductory Paragraph" on CommunityUse to TOP of the page.... Where it would actually be "introductory", instead of a "closing statement".

1 week ago

Dave Kornegay

Dave Kornegayanswered the question Can I Have an Automatic Work Order Aging Report Run Daily?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transition over and have been replicated as an Answer. A Work Order report in MaintenaceDirect and an Incident report in ITDirect allows ...

1 week ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Stop Work Order Statuses From Changing Themselves to Work In Progress?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transition over and have been replicated as an Answer. Original comment from Jed DeGroote Hi Joe- When you process new requests, the ...

1 week ago

Dave Kornegay

Dave Kornegayanswered the question What Work Order Reports Show Only Open Work for a Specific Technician?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transition over and have been replicated as an Answer. Hi John, there are a couple of methods, depending on your level of security. You a ...

1 week ago

Dave Kornegay

Dave Kornegayanswered the question Can I See My Total Hours of Work for the Day?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transition over and have been replicated as an Answer. Original comment from Tessa Mailloux Jeremiah, on the home screen, on the right ...

1 week ago

Dave Kornegay

Dave Kornegayanswered the question Can I Suspend a Preventive Maintenance Schedule for an Off-Season?

Related Content: Postponing a Schedule

1 week ago

Dave Kornegay

Dave Kornegayanswered the question SPF Record and DNS Searches/IPV4 Entry

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments have been replicated as an Answer. SPF designates what additional domains or IP addresses can send mail without being identified as spam. Because ...

1 week ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Create a Semi-Annual HVAC Preventive Maintenance Inspection?

Related Content: Creating a PM Schedule: Just the Basics Related Content: Creating a PM Schedule: Full Schedule Form

1 week ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Search for Open Work at a Building?

Related Content: Advanced Search

1 week ago

Dave Kornegay

Dave Kornegayanswered the question Can I Expand the Search Function for Work Orders in the Supervisor II Role?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transition over and have been replicated as an Answer. Original comment from Jed DeGroote Hi Sarah- If you change those users to the & ...

1 week ago

Dave Kornegay

Dave Kornegayanswered the question How Should I Route Preventive Maintenance Work Assignments If Technicians Work In Overlapping Areas?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transfer and have been recreated as this Answer: If you use MaintenanceDirect for the routing vs. PMDirect's ability to pre-assign a ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question Why Are Requesters Getting So Many Emails Being Sent for Every Request Entered?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transfer and have been recreated as this Answer: Original Response from Jed DeGroote Hi Kevin- If you assigned a location to those re ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Reset a Password for Requesters?

Related Content: Resetting a User's Password

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Run a Report for All Closed Work Orders for a Specific Time Period?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transfer and have been recreated as this Answer: Hi Carol, Transactions reports should show detailed labor and other costs. Under step 18 ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Can I Remove Old or Duplicate Supplier Names from Purchase Transactions Logs?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transfer and have been recreated as this Answer: Original Response from Jed DeGroote You can remove Suppliers from your transactions b ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Remove Duplicate Preventive Maintenance Schedules?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Comments did not transfer and have been recreated as this Answer: Original Response from Jed DeGroote Hi Richard- If that schedule has not started gen ...

2 weeks ago

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