Skip to content

Dude Chatter

In the Dude Community, answers or insight are not about documentation, it's about conversation. See what's new below or go straight to:

Chris Geyer

Chris Geyercreated the topic: Do You Want To Help Shape Future Dude Products?

Dude Labs is our new product research team charged with exploring possibilities in operations management. We continually experiment with new ideas by showing work in progress to our clients to get their feedback. Interested in volunteering for future ...

5 days ago

Ryan Busack

Ryan Busackvoted on Singular Portal to Submit Maintenance or IT Work Requests With Approval Routes Between Modules

The goal is to create a "centralized approach" for end-users to submit requests for services that span Maintenance and IT, such as, but not limited to, hard-keys and programmed key-cards. The desire is to: perform multiple routes between …

1 week ago

Dave Kornegay

Dave Kornegayasked the question: What Software Do You Use to Track Assets Such as Furniture?

A question from one presented to one of our staff by a school district: we are planning on doing a fixed asset inventory of new furniture (desks, chairs, whiteboards, etc) at our new schools. Is there a specific program or device, preferably that wor ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Can I Add Another Co-Worker's Name and Hours to a Work Order?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Original comments are below. Original Response from Jed DeGroote That's a great question. It depends on how your user account is setup. If you are s ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question What are Suggested Roles for Specific People in the IT Help Desk?

Site Administrator may be the best route. You can also allow a Requester to see high-level, read-only summaries of work. Both scenarios involve assigning a user to a Location. Related Content: User Role Descriptions & Adding a User

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Can I Reset My IT Help Desk Account and Start from Scratch?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Responses were recreated below. Original Response form Fielding Harloe Hey Jason! Thank you so much for posting to our user group. Wiping your accoun ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Delete a Saved Action or Saved Search?

For those interested in using Saved Actions, our Help Site covers what Tony is referring to , including running, scheduling and deleting them. An additional note: you may make Saved Actions as "public" so other users may subscribe to them v ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Does a Technician Reassign an IT Help Desk Ticket Back to a Work Queue?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Responses are recreated below. Original Responder: Fielding Harloe A technician can place the incident back into the work queue through the use of the lo ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Organize Requests for Future Work Orders or IT Help Desk Tickets?

In going through the archives, I came across this and an idea came to mind. In addition to changing the status, you can also set target dates, data filters and reminders. SETTING WORK FOR FUTURE DATES Each work ticket has a target start and completi ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Bulk Assign IT Help Desk Work Tickets to a Technician?

First, I would look at automatic routing to speed up assignment of work, probably to a team queue(s). Related Content: Automatic Routing For reports, you can print lists in various ways to save pages: Advanced Search Reporting in Incident ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Reassign an IT Help Desk Ticket to a Different Department?

Editor's Note: This post was moved from a previous Discussions area to the Answers area and comments were recreated below Original response from Paul Fletcher-ADM John, in this case, you could put in a Journal Note about it, give one of the ...

2 weeks ago

Dave Kornegay

Dave Kornegayanswered the question Can Technicians Close Out IT Help Desk Tickets in Bulk?

Editor's Note: This post was moved from a previous Discussions area to the Answers area and original comments are copied below Original Post from Tee Gomes Thank You for the post! To batch close incidents, you simply do the following: 1) Cl ...

2 weeks ago

Danny Pagel

Danny Pagelcreated the topic: Ants crawling along the wall

How does your custodial department deal with the problem with ants inside classrooms?

1 month ago

  • NewestOldest
  • Matthew Venturini (0350P)Up here - Custodians will check the room out for a food source and clean that up, but the main response will come from our pest control shop. 

    Pest control technicians will respond to treat the room and determine the best course of action ...1 month ago
  • Danny PagelThanks for the comments Matthew. Wow, must be nice having an pest control in house. I discovered a product called "Lights Out". Its a non toxic bed bug killing liquid that works on ants as well. Has anyone in a School District  used this product ...1 month ago
Dave Kornegay

Dave Kornegayanswered the question Can I Mass Change Problem Types for Help Desk Tickets for Data Cleanup?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Responses did not carry over and have been summarized, and added to, below. Original Response From Jed DeGroote Hi Liz- There is not a way to batch chan ...

1 month ago

Robert Basil

Robert Basilcreated the topic: Is it 2003?

Why does your Incident interface look like it was built 15 years ago? Are we ever going to see an update to the very outdated GUI?

1 month ago

  • NewestOldest
  • Dave KornegayImpeccable timing. I was just reviewing the new "Help Desk" system that will be the alternative to Incident. The UX feedback was to give a "rows & columns" style listing with filters and graphs to dynamically change the page and edit the dat ...1 month ago
  • Robert BasilWell, it's not as nice of a UI as most other Help Desk systems, but it is a step in the right direction.

    #1. When can we expect a release date?
    #2. What is required to switch? If there an added cost?









    < ...1 month ago
  • Dave Kornegay@Robert Basil I will have one of our team follow up to address those questions for you, including scheduling an online walkthrough wit ...1 month ago
Dave Kornegay

Dave Kornegayanswered the question Can I Upload an Inventory File to Build My List of Parts and Supplies?

Our next generation platform will have import capabilities around inventory (called Parts ) to build and modify a list of items. Some imports will be around the issuing of parts onto work orders . I have not heard an update concerning imports aroun ...

1 month ago

Dave Kornegay

Dave Kornegayanswered the question Can I Store Items to Issue Out as Tools So I Can Identify a Return Date?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Responses did not transfer and have been recreated below. From DAWN KIRK This is something I've been meaning to do for the last 9 years that we have ...

1 month ago

Dave Kornegay

Dave Kornegayanswered the question How Can I Delete Supplies from an Inventory Storage Area?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Previous responses did not carry over and have been summarized below. If an item has no transactional history for that storage pool , you may delete it. I ...

1 month ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Delete Parts and Supplies With No Activity Out of My Inventory?

That's right, George. Items in Inventory no longer available to be issued and are no longer being ordered can be discontinued. Discontinued items will not be available for transactions, yet can be reported upon so you have your history. Related ...

1 month ago

Dave Kornegay

Dave Kornegayanswered the question How Do I Run Reports on the History of Specific Items Received?

Editor's Note: This post was moved from a previous Discussions area to the Answers area. Original comments did not transfer and have been recreated below. You have a few options, depending on the level of detail you would like to see. One of ...

1 month ago

Top Contributors
Rank Member Pts
 
Back to top