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It would be great to have a set of email addresses setup that would enable the automatic creation of work orders. For example, we could create something like email@example.com, firstname.lastname@example.org, and email@example.com as 3 email accounts that, when messages are sent to them, they forward the request to a specialized schooldude.com address. The system would take the body of that email and create a work order with whatever predefined options we set so a person or group get assigned the work order. This would make it far easier to create tickets on small mobile devices where a user can just dictate an email with their problem and get a work order made quickly.