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Does the status menu allow for a differentiation in the selections that would not count against days aged, yet still keep items on the radar for re-activation once the task can be done.
For instance it may be a request we receive this fall and needs to be scheduled for next summer. Or a request today that needs funding that may be a year out.
If this is already in place we would appreciate knowing which status would not count against days aged. If not perhaps the programmers can look at a way to segregate one or more of the statuses to achieve the recording of tasks for future consideration without affecting days aged reporting.