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Update on COVID-19

Statement on COVID-19

Updated March 25, 2020 at 3 PM

Because of recent developments with COVID-19, CDC, national and local government recommendations, and in effort to ensure the health and safety of our clients, partners and employees, we've made the difficult decision to cancel Dude University 2020, scheduled for May 3-6, in Raleigh, NC.

Our next Dude University will be held next year, May 16-19, 2021, in Raleigh, NC.

This is not a decision we have made lightly. Dude University is the best time of year for The Dude and our clients, and the opportunity to connect with and celebrate our clients is truly special. 

We know that training, learning best practices and connecting with peers is important to you, especially in today's environment. That's why we will be hosting a FREE virtual Dude University on May 5-6, 2020. You'll have the opportunity to receive online product training from Dude experts, learn more about what's next on The Dude product roadmap, and hear how your peers are operating through the coronavirus outbreak. Look for more information in the next few weeks.

All existing Dude University 2020 registration payments will be automatically credited toward Dude University 2021. Can't make it to the 2021 event? Email university@dudesolutions.com to discuss your options by June 30, 2020.

Thank you for your patience during this unprecedented period. As operations leaders, we know you are doing everything possible for those around you to help navigate the change. The Dude is beside you.

Frequently Asked Questions

Is Dude University 2020 still happening?

Because of recent developments with COVID-19, CDC, national and local government recommendations, and in effort to ensure the health and safety of our clients, partners and employees, we’ve made the very difficult decision to cancel Dude University 2020, scheduled for May 3-6, in Raleigh, NC.

We know that training, learning best practices and connecting with peers is important to you, especially in today’s environment. That’s why we will be hosting a FREE virtual Dude University event on May 5-6, 2020. Look for more information in the next few weeks.

When is the next live Dude University event?

Dude University 2021 is May 16-19, 2021 at the Raleigh Convention Center in Raleigh, NC. 

I was registered to attend Dude University 2020, what happens to my registration?

All registered attendees will be automatically registered for Dude University 2021, with their registration payments automatically credited as well. Registered attendees will receive a new confirmation email by March 27, 2020. Hotel reservations do not transfer. You will need to re-book your hotel when our hotel blocks open in June 2020.

I was registered to attend Dude University 2020, but my organization can’t come to Dude University 2021. What do I do?

Please send an email to university@dudesolutions.com by June 30, 2020 if you are unable to attend the 2021 event.

What about my 2020 travel and lodging?

If you booked a hotel room in one of our blocks through online registration, it will automatically be cancelled, and you will not be charged. This includes Dude Deal rooms and rooms booked for Admission Only attendees. If you booked via call in, not through our online portal, or direct with the hotel without our discounted rates, you are responsible for cancelling that reservation. Dude Solutions will not refund individual travel costs incurred by attendees. Please contact those vendors specifically to cancel arrangements and request refunds.

I was coming to Dude University for specific product help – where can I get information in the meantime?

  • Visit our Help Site for a comprehensive library of written and video resources
  • Sign up for a virtual classroom training (VCT) for an interactive learning experience with like-minded individuals using Dude Solutions software. Visit the Help Site, choose your industry and product, and you’ll see a button to sign up.
  • Call us at 877.655.DUDE (3833) - we always pick up in 3 rings or less
  • Email support@dudesolutions.com, and we'll get back to you within an hour
  • Chat with a live person using the Live Chat button at the bottom of every product page

I was signed up for a certification exam – do I have to wait until Dude University 2021 to get certified?

No. We are looking into a way to offer the certification exams this year. If you’re already signed up, we will be in touch soon with more information. 

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