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Technology Essentials for Education 

More Efficient Workflow for Better Service

In today’s budget-conscious and fiscally-constrained environment, IT teams are expected to deliver superior service with fewer resources — to do more with less. As the leading asset management software provider for the education industry, Dude Solutions offers easy-to-use cloud-based software that brings automation, data-driven insights and scalability to institutions with limited resources.

Dude Solutions Help Desk™ and Insight™ products empower you to do the best work of your life, helping you to own your operations as you navigate growth and manage costs.

Efficient

  • Deliver a seamless requester experience and dramatically reduce time to resolution
  • Automate manual activities for timely and improved outcomes, with lower costs
  • Benefit from a unified help desk platform that associates tickets with your asset inventory

Insightful

  • Gain transparency into your operations, make better decisions and build a case to secure the funding and resources you need
  • Communicate effectively with accurate reporting, prove your value and help your organization thrive
  • Create a data-driven culture for more accurate forecasting and budgeting; use data to show value and gain organizational buy-in

Connected

  • Tap into a community of 7,000+ education clients, full-fledged client support and 97% client satisfaction rating
  • Integrate with other software in your ecosystem for a more complete solution and greater return on investment
  • Grow your investment with adjacent solutions in the Dude Solutions portfolio, including capital planning, energy conservation and event management

Product Features

Simplify and Control Your IT Operations
  • Identify and create an inventory of all IP-addressable devices on your network with an automated agentless scan. Tie assets to tickets for more efficient and effective service.
  • Generate configurable reports for key stakeholders to improve communication and empower IT to be a data-driven leader within the organization.
  • Empower IT teams to offer a self-service option for common questions and issues. Maximize customer satisfaction and reduce reactive workload.
  • Track tickets, projects and all of your activity from within a unified help desk and inventory platform. Simplify and automate your workflow for maximum efficiency.
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What Our Clients Are Saying

"Our [time to resolution] is significantly better — probably 80% better. We couldn’t live without your ticketing system. That’s our lifeblood."
- Bob Green, Computer Repair Supervisor, Knox County School District

Featured Resources

Technology
Case Study

Knox County School District Case Study
Technology
Datasheet

Insight For Education Datasheet
Technology
Datasheet

Help Desk Datasheet

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