Help Desk Optimization for Clubs & Associations

Software to manage help desks with confidence

Depending on the size of the organization, a help desk in a club or association can be a very lonely experience. In churches, gyms or small golf clubs, for example, you’re often called upon to be a team of one, servicing a community of users with a variety of different IT experience and comfort levels. Not to fear.

From a simple portal, Dude Solutions’ Incident allows you to streamline your entire help desk process, from support request to resolution, through automated workflows, asset tracking and detailed reporting.

  • Automatically routes and assigns incidents to appropriate staff
  • Tracks staff labor costs and work completion to justify budgeting and planning decisions
  • Enables requesters to submit requests online via request submission portal and receive email updates on status of requests
  • Reduce total incident requests through self-help knowledge database and troubleshooting questionnaire