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Help Desk Optimization for Government

Efficient Solutions for Help Desks

Local governments are constantly stressed with budget cuts – and the need to run an efficient IT operation is key to keeping costs down, while keeping satisfaction up.

How do you optimize your help desk?

From a simple, user-friendly portal, Dude Solutions’ Incident (a part of the TechnologyEssentials suite) allows you to streamline your entire help desk process, from support request to resolution, through automated workflows, asset tracking and detailed reporting.

Equip your IT staff with extensive help desk software when and where they need it.

  • Automatically routes and assigns incidents to appropriate staff
  • Tracks staff labor costs and work completion to justify budgeting and planning decisions
  • Enables requesters to submit requests online via request submission portal and receive email updates on status of requests


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We now support approximately 4,000 computers. I’m down a full-time technician, yet we’re handling the workload seamlessly.

Dana Lighthall Desktop Support Manager for Kirkwood Community College



Dive into our technology solutions for Government