Help Desk Optimization for Manufacturing

Smart solutions for your help desk needs

Manufacturing companies come in all sizes, and the same can be said for their help desk support. In smaller job shops, you’re often called upon to be a team of one, servicing a plant full of users with a variety of different IT experience and comfort levels. Not to fear.

From a simple portal, Dude Solutions’ Incident allows you to streamline your entire help desk process, from support request to resolution, through automated workflows, asset tracking and detailed reporting.

  • Automatically routes and assigns incidents to appropriate staff
  • Tracks staff labor costs and work completion to justify budgeting and planning decisions
  • Enables requesters to submit requests online via request submission portal and receive email updates on status of requests
  • Reduce total incident requests through self-help knowledge database and troubleshooting questionnaire