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Campbell University Achieves Record Implementation Time

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CLIENT: Campbell University 

GEOGRAPHY: Buies Creek, North Carolina

VITALS: 9,400 students, 1,300 acres on main campus

CHALLENGES: Wanted to go live with operations software within 3 weeks of purchasing

RESULTS: Facilities management system with 8 solutions implemented in 22 days

ADDITIONAL BENEFITS: Record number of critical alarms tied to building management system

Campbell University was determined to become a leader in cloud-based operations management, therefore, it turned to Dude Solutions, the market leader in education enterprise asset management, for help achieving this goal. Campbell implemented Dude Solutions cloud-based software – including Work & Asset Management, Event Management and Energy Management – at the same time. The university set an aggressive “go live” date of just 3 weeks from purchase. Campbell knew this would be challenging, but Dude Solutions was there to help.

The Dude Solutions team developed an implementation plan to ensure the system installation would be executed in an organized and efficient manner, drawing on its collective experience helping thousands of clients achieve success with The Dude. The implementation team worked one-on-one with Campbell’s dedicated administrators and product users to train individuals on their specific role within the solutions. Even prior to any training, a university resident director was able to easily set up an account and submit a work order request due to The Dude’s intuitive interface. In just 22 days, all of the solutions were up and running and rolled out to faculty, staff and community organizations.

With both teams collaborating, the implementation went off without a hitch. Campbell University achieved its vision in record time with Dude Solutions’ diligence and Campbell’s hard work. Campbell’s building management system (BMS) now seamlessly integrates with the university’s new cloud-based operations management system, increasing operational efficiency, ensuring facility space is properly heated and cooled, and automatically managing critical alarms. The effortless coordination between the BMS and Campbell’s facility use schedule will create significant energy savings by delivering HVAC services to facility space in a targeted manner, only to rooms in use. The university now has 1,100 critical alarms tied to its BMS, making it the largest alarm count in the nation!

Campbell University reached its goal of launching all solutions within 3 weeks with a smooth implementation and roll-out to end-users. By the end of week one, Campbell had generated 1,028 maintenance work orders and closed out 399, issued 723 inventory items, scheduled 82 facility use events, and received 52 requests from organizations seeking to become approved event requesters. Campbell was thrilled with these numbers and results.

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