Q&A with Onslow County, NC
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CLIENT: Holly Worrell, Administrative Assistant
GEOGRAPHY: Onslow County, North Carolina
VITALS: Population 179,471; 68 public buildings
CHALLENGES: Needed a more flexible maintenance management system where users could enter their own work orders, and technicians could receive and complete work requests on mobile devices
RESULTS: Hours saved each day through a major reduction in phone calls; technician windshield time is decreased; reports prove response time and work done with only a few clicks
Why did you choose Dude Solutions?
Web-based, plus unlimited training and support. With our previous maintenance software program, we received very little training and variable support. With Dude Solutions, we were assured of continual training opportunities in our region and reliable support, which ultimately sold us.
What business challenges were you facing?
Having limited resources and personnel. As a local government entity, we are always mindful of accountability to our citizens. Additionally, we are a relatively small department challenged with providing maintenance support to 30+ departments located within multiple facilities throughout the county
How did Dude Solutions help you solve these business challenges?
A substantial portion of my workday was spent fielding phone calls. With the previous program, we were fiscally limited on our number of users. Dude Solutions’ unlimited user feature gave each department the ability to set up their own system of users capable of inputting and monitoring work orders.
For our technicians, the software is very user-friendly. There is no technology intimidation factor for them. They find it easy to navigate and input information. With the mobile application, they are able to receive new requests, update or complete work orders all while in the field.
How was the implementation process?
Trouble-free! There were no big challenges switching systems. Everyone at the Dude helped transfer all our data from the old system and walked us through setting everything up. It was easy creating the initial users and required only minimal training.
How has Dude Solutions impacted your work life?
Time management. The system has given me the ability to maintain more effective records. It provides numerous reports within minutes. I appreciate the convenience of obtaining detailed reports with just a few clicks as opposed to rummaging through file cabinets.
What else has Dude Solutions helped you achieve?
Efficiency. With so many departments, it can become daunting to keep up. Dude Solutions keeps track of everything and can supply reports that show we are providing a high level of service.
How has Dude Solutions helped you save time or resources?
As with most, providing a service with minimal cost is top priority. With the implementation of Dude Solutions, our noted savings are:
- Departments enter their own work orders, reducing misinformation
- Technicians receive information via mobile, reducing or eliminating multiple trips back to the office, saving both time and money
- Scheduling and automating planned maintenance work orders saves time
- Keeping track of building and equipment costs, giving notice of potential problems
What three things would you tell someone about Dude Solutions?
- Web-based allows for instant access from anywhere